Tokio Marine Europe LogoTokio Marine Europe HeaderTokio Marine Europe Header
Tokio Marine Europe HeaderA spirit of trustA spirit of trust
Privacy Policy

1.PROTECTING YOUR PERSONAL INFORMATION
This Privacy Policy governs the information supplied by you by means of this Web Site. Tokio Marine Europe Insurance Limited ("Tokio Marine") respects the privacy of your personal information and will treat it confidentially and securely in accordance with the terms of this Privacy Policy.
Any personal information provided by you to Tokio Marine by means of this Web Site will be used for the purpose of providing and administering the products and services you have requested and for other related purposes which may include updating and enhancing Tokio Marine's records, conducting credit checks, reviewing creditworthiness and assisting other financial institutions to conduct credit checks, advising you of other products and services which may be of interest to you, for crime/fraud prevention and debt collection purposes, for purposes required by law or regulation, and to plan, conduct and monitor Tokio Marine's business.
Unless Tokio Marine has your permission, or is under either a legal obligation or any other duty to do so, your details will not be revealed by Tokio Marine to any external body other than those individuals and entities listed below:
(a) other branches or companies in the Tokio Marine Group (i.e. Tokio Marine, its subsidiaries and affiliates);
(b) any regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over Tokio Marine Group members;
(c) any agent, contractor or third party service provider, professional adviser or any other person under a duty of confidentiality to the Tokio Marine Group;
(d) credit reference agencies and, in the event of default, debt collection agencies;
(e) any actual or potential participant or sub-participant in, assignee, novatee or transferee of, any of the Tokio Marine Group's rights and/or obligations in relation to you;
(f) any financial institution with which Tokio Marine has or proposes to have dealings.
The above disclosures may require the transfer of your information to parties located in countries that do not offer the same level of data protection as your home country. However, Tokio Marine will ensure that parties to whom your details are transferred treat your information securely and confidentially. Tokio Marine also pledges its intention fully to meet any internationally recognised standards of personal data privacy protection and to comply with applicable data protection and privacy laws. We may transfer your information if it is necessary to perform our contract with you and by providing details to Tokio Marine via this Web Site you are deemed to consent to any transfers of the kind referred to above.
Information held about you is retained as long as the purpose for which the information was collected continues. The information is then destroyed unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect Tokio Marine's interests.
2. COOKIES
In order to improve our service to you, we will occasionally use a "cookie" and/or other similar files or programs which may place certain information on your computer's hard drive when you visit the Web Site. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of the Web Site. We may use cookies to:
It is your responsibility to maintain the secrecy of any user ID and login password you hold.
(a) allow us to recognise the PC you are using when you return to the Web Site so that we can understand your interest in our Web Site and tailor its content and advertisements to match your interests (This type of cookie may be stored permanently on your PC but does not contain any information that can identify you personally);
(b) identify you after you have logged in by storing a temporary reference number in the cookie so that our web server can conduct a dialogue with you while simultaneously dealing with other customers (your browser keeps this type of cookie until you log off or close down your browser when these types of cookie are normally deleted; no other information is stored in this type of cookie);
(c) allow you to carry information across pages of the Web Site and avoid having to re-enter that information;
(d) enable us to produce statistical information (anonymous) which helps us to improve the structure and content of the Web Site;
(e) enable us to evaluate the effectiveness of our advertising and promotions.
Cookies do not enable us to gather personal information about you unless you give the information to our server. Most Internet browser software allows the blocking of all cookies or enables you to receive a warning before a cookie is stored. For further information, please refer to your Internet browser software instructions or help screen. Alternatively, information on deleting or controlling cookies is available at www.allaboutcookies.org.
3. INTERNET COMMUNICATIONS
In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, Tokio Marine reserves the right to monitor all internet communications including web and email traffic into and out of its domains. Any such monitoring will take place in accordance with the law (Principles of Data Protection Act 1998)
4. YOUR RIGHTS AND HOW TO CONTACT US
You have the right under data protection legislation on payment of a fee to request access to personal information about you held by us and to have it corrected where appropriate. If you have that right and you wish to access, correct or delete any of your personal data held by us, or if you have any questions concerning our Privacy Policy please contact the Tokio Marine data protection officer. You also have the right to access details held by credit reference agencies and Tokio Marine will supply details of the relevant agencies upon request. Please write to: The Data Protection Officer, Tokio Marine Europe Insurance Limited, 60 Gracechurch Street, London EC3V 0HR.
5. CONTACTING YOU
In providing your telephone, facsimile number, postal and e-mail address or similar details, you agree that Tokio Marine may contact you by these methods to keep you informed about Tokio Marine products and services or for any other reason. If you prefer not to be kept informed of Tokio Marine products and services, please contact Tokio Marine by E-mail (ecerts@tokiomarine.fr). Tokio Marine reserves the right to amend this Privacy Policy at any time and will place any such amendments on this Web Site.